They can also pick up unwanted sounds when the mic rubs against your hair or clothes. The problem with these types is that they aren’t designed to distinguish between your voice from other background noises. Others use headphones with mics built into the ear cup. Some call center agents use earphones with an inline mic built into the cable. Here are some mic specs to consider: Mic type But to get a good grasp of what a mic really sounds like, it’s always best to try them out in stores or consult video or audio reviews. There are certain specs you can check when choosing a headset with a good mic. Without it, you won’t be able to communicate properly and risk earning the ire of clients. And whether you’re an agent or managing a call center business, staying on top of your game is crucial, especially since one call can spell the difference between gaining a loyal customer and losing one.Ī high-quality microphone is crucial for any call center agent. And by 2027, it’s expected to have reached an estimated value of 496 billion USD.Įxponential growth also means increased competition within the industry. In 2020, the industry was worth 339.4 billion USD.
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How to Choose the Best Call Center HeadsetĬall center businesses are undoubtedly thriving. Poly Voyager Focus 2 Best for Noisy EnvironmentsĪGPtEK Corded Telephone Headset Best for Home Office Jabra Evolve 75 UC Best for Concentration We discuss the specs to look for in choosing the best call center headsets, plus our top 8 recommendations.
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